"Kudos to your company for your GREAT customer service. Your company worked hard and diligently to help me correct my problem. I mistakenly calculated and ordered the wrong amount of cane I needed. With your support, and changing the order, I will be receiving the correct amount. Again, THANK YOU for your support. I will always shop your store for my caning needs before any other!"
"Have a class on Sat. :) Thanks !!!! Love you guys, that is why I keep coming back for more..... :-) Jan
"Thank you very much. Your supplies are top notch." Donna
"This is a quick note of THANKS, I recently ordered a cane webbing kit. I'm very happy with the extraordinarily fast service.The product is complete and the instructions are simple. It's refreshing to do business the "Old Fashioned" way. I'm a novice, but I'm sure any further caning or weaving will be completed with supplies from V.I. REED AND CANE, INC. Thanks again." GC
"My camp/afterschool kids LOVE your products. I ran a very successful afterschool enrichment with your beginners' kit, which was a hit. I'm trying the peach baskets at summer camp and I expect things will go over just as well. Thank you for packaging such quality materials in such an easy-to-use format!"
"When I received my reed this week I just wanted to throw away all my old reed (from other companies)! Yours is flawless. Perfect. Thank you so much." a very satisfied Canadian customer
"Wow! this got to me pronto! You have a customer for life!" MW
"Hi, I received the cane I ordered about a week or so ago - thank you for this. I would also like to say an additional thanks for your efficient and honest service. Kind regards, Dean"
"There are a lot of really good companies but the level of personal and really caring service you give makes your company great. The one thing that money can not buy many times any more is someone's time and genuine concern and a will to help. You gave all of those things and I thank you." Sally
"Just a note to say that my cane is already here (amazing) - and that you guys are truly incredible! I tried to buy from local stores; (found nothing) Went to the net; found you; and got the job done. I have never ordered from a company who was quicker or more thorough than you guys - you have all my cane business from now on! Who says there aren't some great small companies left in the US? You're one of them. Keep it up." Sharon
"Thank you for caring about Quality. xxxooo" B.
"Just wanted to take a second to send a heartfelt thank you. Your products are VASTLY superior to any that I have ordered from any other supply companies in the past. I am and will continue to be a repeat customer for the 'above and beyond' quality of every bundle of reed which I've ordered from you. It is a pleasure to work with, and my finished products are a reflection of your fine quality supplies. Thanks again and again for being such a wonderful company - I am a third generation basketmaker, but physically unable to harvest my own materials - your site and quality are a Godsend!"
from the UK
"Firstly can I say thank you for the courteous and speedy shipment of my order. I was struggling to find the necessary supplies here in the UK and was delighted to find your site when seaching through Google. The order arrived last week and I have already caned my first chair!
"I ordered first from another site, after hearing nothing for a week, I ordered from this site, the reed was shipped the next day and arrived on the 3rd. Love the prompt delivery, really love the product"
"I love V I Reed & Cane. Even living in Germany, I can get an order to my P. O. Box in about a week. Thanks for the prompt service!"
"Ich liebe VI Reed & Cane. Auch in Deutschland leben, kann ich den Auftrag, mein Postfach in etwa einer Woche zu bekommen. Vielen Dank für den prompten Service!"
"I just wanted to let ya'll know that I have been extremely pleased with everything I have ordered from you and will always be a loyal customer. Thank you so much for having quality reed and fast shipping. I tried another site when I first started weaving and it took forever to get my products and the quality was awful. Thank you, Leann M"
"I am a new customer and new to the fine art of basketweaving. I ordered the Internet Special and was amazed at how easy it was to make my first basket....as well as how much fun it was! I want to thank you for helping me find an inexpensive and fun hobby that actually produces something useful! I am normally leery of ordering ANYTHING off of the internet, but was pleasantly surprised with my experience at ordering with your company. "
"Dang! You're fast!!"
"I just wanted to say that my basket kits arrived in great condition and a day earlier than expected. The quality and contents are wonderful! The directions are very clear. I will be ordering more soon!" Happy in NC
"Now that is stellar service. I got the notice that the package was shipped just before I got your receipt. Many thanks, ~Faith"