We are happy to exchange your purchase or credit your charge card within 30 days of purchase. Return the product via Insured Priority Mail or UPS so that you have a record of your return. We shall refund for product only, not shipping.
All items must be in original condition. Please do not return coils of reed, fiber rush or seagrass that you have opened and unwound. We cannot resell them.
We regret that we cannot refund items returned after 30 days since we cannot resell basketweaving supplies that have been in your possession for more than 30 days. (Inappropriate storage can affect product durability.)
We cannot refund for goods that are not received, so be sure to maintain proof of your shipment to us in case you have to track a lost package with Postal Service or UPS.
Be sure to enclose the original sales receipt, or your printed e-mail sales receipt in the return box.
On this paperwork, be sure to tell us what you wish us to do with the return: exchange, refund etc.
For returns over $250, a restocking fee equal to our merchant card processing fee will be deducted from the product refund.
V. I. Reed & Cane Inc.
3602 D St.
Omaha NE 68107